Why didn't I receive an order confirmation?
Our system sends an order confirmation within a few seconds. If you have not received one, please check your spam folder. If nothing can be found there either, please email us at webshop@look54.de

Can I also order by phone?
Basically yes - but we don't have a call center and as a small company we can't always be reached immediately by phone. Please note that we can't offer all payment methods by phone. 

Usually on the same or the following working day.

DHL

You also ship by express?
Yes, but only upon telephone request. Please call us at +49 (0)30 540008833. Shipping costs must be determined individually depending on the size of the package.

I accidentally entered the wrong address. Can I change this?
Yes, but only as long as no shipment confirmation was sent. Unfortunately, we can't longer intervene in the shipment process of DHL. Please call us at +49 (0)30 540008833.

How fast are customer inquiries answered?
Usually within 24 hours, except for the weekend: We will answer you Monday afternoon at the latest.

I have a problem or a question about my order. How can I reach you?
24/7 per Mail: webshop@look54.de or by phone at +49 (0)30 540008833 - monday to friday from 9 am to 2 pm.

Do you offer vouchers?
Yes, you can order them in our webshop and they will arrive in an envelope "ready to give away".
If the voucher amount you want is not offered for selection, please call us at +49 (0)30 540008833.